DELIVERY & RETURNS INFO
Unfortunately due to restrictions with the Royal Mail Business system, we’re unable to send orders to BFPO addresses, we apologise for any inconvenience this may cause.
Missing and Damaged Items
You have the right to refuse to accept delivery of damaged goods. If an item does arrive damaged, please contact us on the day it is received and we will be happy to help. If your order has not arrived within 5 working days (UK) or 10 working days (overseas) of it being dispatched, please contact us and we will track your order and, if it is deemed to be missing, we will arrange a replacement. Please note that replacements are subject to stock availability. Many items are one-offs and cannot be replaced.
Returns and Refunds
You have the right to return and cancel an order within 7 days of placing your order, or 3 days of receiving your order if not received within 7 days. Any unwanted items must be returned unused and in their original packaging. No refunds will be issued until the goods are received back in re-sellable condition. If you return an order in full, then your refund will include the original delivery cost. You must pay for the return postage.
Tailor-made and personalised items cannot be returned unless faulty or damaged.
MyMerch Studio Limited
Unit 9A Marquis Court